KLAS: “Almost half of the former NightHawk customers are looking for other options.”

According to a new report on the teleradiology market from the health-care research
company KLAS, many former NightHawk customers are considering to discontinue the 
service.

Virtual Radiologic (Vrad) purchased NightHawk Radiologic and created the country’s
largest teleradiology company. Everyone is curious about the consequences of this
merger.
Emily Crane, KLAS director of teleradiology research and author of the report,
as saying: Many NightHawk customers have reported challenges with turnaround times,
and reading physicians have struggled with the transition to vRad’s technology
since the acquisition.

vRad, top-ranked in the 2010 KLAS teleradiology report, slipped this year—to third,
according to HealthImaging.com, which reported that vRad’s score dropped from 89.7
to 85.9 and NightHawk’s from 84.3 to 75.1. 

According to KLAS report“Most of the longtime vRad customers report being relatively
happy and appear willing to ride out the storm,” says Crane. “That said, almost
half of the former NightHawk customers are looking for other options.”
 

KLAS: "Almost half of  the former NightHawk customers are looking for other options.”